Strategic Process Improvement
True process improvement requires a multi-level, strategic approach.
I've witnessed many failed starts in process improvement efforts. Often a business will make several attempts at it over the years and repeatedly fail.
The most common reason is that the approach is often one-dimensional in its deployment.
A truly successful process improvement effort requires three dimensions:
- Process Management (PM).
- Process Improvement (PI).
- Continuous Improvement (CI).
Process management is focused on the leader and manager's ownership of their assigned processes. Owners are responsible for the understanding, measurement, management, and improvement for what they own.
PI is a cyclical activity that always follows a structured model (e.g. DMAIC). There are many different models, but they all do the same thing. Basically, in PI, you're fixing (problem solving) something that you typically don't own.
Effective CI essentially means that EVERYONE in your organization is constantly looking for and implementing improvements on the work they're responsible for. This isn't a "structured" or "managed" program. No one is formally keeping track of financial savings or return on investment to report to the board of directors and shareholders.
True CI simply occurs and everything just keeps getting better and better -- all boats rise, as they say.
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Call 210 504-6175
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